Terms & Conditions

Restaurant Reservations

To provide the best service for all guests, we operate the following reservation policies:

Grace Period: We hold tables for a maximum of 15 minutes from the time of booking. If you are running late, please call us. After 15 minutes, the table may be released.
No-Show Policy: For groups of 6 or more, we reserve the right to request a deposit or card authentication. No-shows or cancellations with less than 24 hours’ notice may result in a charge of £10 per person.
Right to Refuse Service: We maintain a family-friendly environment. We reserve the right to refuse service or entry to any person acting in a disorderly, aggressive or intoxicated manner.

Online Ordering & Delivery

Your Order Confirmation is our agreement to deliver products paid for in full. Amendments must be made by contacting the restaurant directly.
Cancellations for delivery must be made at least 45 minutes prior to your delivery window. Cancellations within this timeframe will be charged in full.
Our drivers carry a maximum of £10 in change.
Due to licensing restrictions, the latest order time is 20 minutes before closing.
We aim for on-time delivery but cannot guarantee specific times during periods of heavy traffic or adverse weather conditions.

Payment & Security

We use secure, PCI-compliant payment processors to handle all transactions. Your card details are never stored on our local servers, ensuring protection against unauthorised access and data theft.

Refunds

If a refund is approved for a cancelled order or unsatisfactory service, funds will be credited back to the original payment method within 7–10 working days.

Data Protection

In accordance with the UK Data Protection Act 2018, all personal data collected is treated as strictly confidential. We do not sell, rent or share your information with third parties. For further details, please refer to our Privacy Policy.